Frequently asked questions

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If you don’t see an answer to your question here, email us at info@querohms.com.

How do you make shoes of this quality, customized and made to fit perfectly at these prices?

There is no middleman, the shoes are made at the factory in Spain and sent to you. We have no fixed stores or expensive, cool offices, so we can charge you less.  We aim to offer the highest quality product at the best possible price, and hope that our customers will love the concept and help us grow.

What if I don’t love my shoes?

We have a very reasonable return policy (unused, undamaged shoes).

How long does it take to get my shoes?

4-6 weeks in most cases, except for any factory vacations or unexpected quality issues.

My shoes are a bit tight.  Is this normal?

Yes.  Your shoes should definitely feel snug when you first put them on, particularly in the body of the shoe.  The length will not change with wear so if that is too tight then the shoe is the wrong size.  If simply snug in the body, wear for a few days and it should improve with each day of use.  If the shoes arrive, and you are sure they are the wrong size, contact us so we can help.  We want to make sure that your size is perfect so you can buy without worry and have the best and most comfortable fit ever.

When will there be a pop-up store near me?

It depends on where you live.  We are starting with NYC, and then working around the country.  We hope to hit most parts of the country to spread the word.  Make sure you sign up for our newsletter and you will get a heads up on pop-ups, new products and sales.

What’s the difference between Blake and Goodyear construction?

The Blake construction results in a slightly lighter and more flexible shoe that is comfortable out of the box.  This construction is more typical of Italian made shoes.  Goodyear construction is heavier and wears well but takes a bit more time to wear in.  Goodyear welted shoes can be resoled many times with no change to the shape of the shoe. High quality English shoes are typical of this construction.

What sizes do you make?

We are currently making a very wide range of sizes including an extra width, but we don’t make every size on the planet.  If we don’t show your size, please request it and we will try to make an exception.

Will you add more women’s styles?

Yes!!! Coming soon (check our newsletter).  We take suggestions happily, and will consider new additions to the line based on customer feedback.  If you have a style in mind, send us an example and we will take a look!